Front Lines Associate



About us

Bitmaker is Canada’s largest technology skills accelerator.

Startup accelerators launch companies. We launch careers. It starts by surrounding you with a cohort of highly motivated, entrepreneurial learners and a team of tech industry leaders. Then we teach you the skills top companies are looking for and give you the confidence you need to grow long after your course is over.

Our team is comprised of top industry veterans who have experience at Shopify, Mozilla, Wealthsimple, Wave, 500px, and Pivotal Labs. With top instructors comes top results. Over 90% of our hundreds of full-time graduates launch a career in technology within 3 months of graduating.

We believe that in the right environment, you can do anything.

A General Assembly campus

Bitmaker is part of General Assembly’s global network of campuses. Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC.. We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

The Role

Type: Part-time (Evenings & Weekends – 10 to 20 hours per week)

We are looking for a well-rounded individual, who leads by example. Community is at the heart of what we do at Bitmaker. We need someone bright, kind, and organized to be the face and first interaction with prospective students and partners. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position involes enthusiastically performing many public-facing functions like greeting students, checking guests in, assisting with classroom setup, troubleshooting AV/technical issues as they arise, and coordinating event team members.

The main focus of this role is to be a customer service wizard, but here are other day-to-day tasks that you’ll be assisting in:

  • Greeting students
  • Checking guests in for events
  • Assisting instructors with setup of projectors/presentations prior to class
  • Setting up rooms for classes and events
  • Troubleshooting AV/technical issues that arise
  • Cleaning and maintaining event catering areas

Skills and qualifications:

  • Ability to multitask and thrive under high pressure
  • Comfortable understanding deadlines and creating a strategy to get it done
  • Desire to help people and find solutions in a timely manner
  • Proactive and committed to quality
  • Restaurant/Retail and Startup experience a plus!